We hope you love your order! However, if you are unhappy with your purchase you are welcome to return your item(s) for a store credit. We no longer accept ‘Change of Mind’ or incorrect sizing returns for refunds. If you used a discount or promo code when purchasing your order, your store credit will be for the final cost of your items (minus the discount). Store credits expire one year after the date of issue. 

SHIPPING:

Mainland UK Shipping

We ship all mainland UK orders with DPD’s Next Day service. Please note that this delivery service may take 1-2 working days, and there can be unforeseen delays on DPDs behalf that we cannot control.

Northern Ireland, Scottish Highlands & Islands 

We ship to NI and other non-mainland UK locations via Royal Mail 48hr Tracked Service. Please note that this is 48hr within working days, so allow plenty of time if you need your order for a specific date. There can be unforeseen delays with Royal Mail’s system that are outwith our control. 

International Shipping

We ship mostly worldwide. Please get in touch with us if you have a question regarding delivery to a specific country or region.

We ship international orders via Royal Mail Tracked and Signed Service, before they pass along to your local postal service. Please note that delivery times may vary between 4 and 12 working days, depending on where in the world you are ordering from. 

I just placed an order, when will it be shipped?

We aim to process and dispatch your order within 1-2 working days, but please allow for up to 5 working days during busier periods. Orders placed after 3pm fall into the following business day’s orders. Any orders placed after 3pm on Fridays, the weekend or on public holidays will also be processed in the following working day’s orders.

Please note that there also may be unforeseen delays due to our restocks being delayed, but we will always do our best to keep you updated with any of these delays.

Customs Charges

Customers may be charged for purchasing and importing our products into their country. We do not take any responsibility for any of these charges once your order reaches its destination country. As the buyer, you are responsible for these charges and fees. If you have any questions about these charges, please contact your local customs office, as we do not have this information.

Unfortunately we have no control over these fees and charges, and cannot tell you prior to purchase how much these may be, as it varies from country to country. 

Custom Holding Times

Estimated delivery times do not include any customs delays or holding. Each country varies in their customs processing times and can vary due to busier periods, so if you have any issues, please contact your local customs office for assistance.

If you are still experiencing issues with your delivery, please contact our team and we will do our best to assist you in the matter.

As a result of the UK leaving the EU, our EU delivery policy has slightly changed.  We have and always will offer delivery to the EU. All that has changed is that all orders to the EU will now incur duties and taxes on checkout. 

How does the UK leaving the EU affect my shopping journey at Out The Purse? 

There’s no need to worry – you can still place your orders and shop as normal at Out The Purse. All customs fees will be included as part of your order to make sure your delivery is as smooth as possible. 

Will your prices increase? 

We do our best to offer designer inspired clothing at the best prices including costs for delivery. All orders to the EU will include EU shipment fees as part of the order at checkout. You will see the cost of shipment fees when you checkout. 

Will I need to wait longer for my delivery? 

We have put special measures in place to make sure orders to the EU will be as quick and as smooth as possible. Please contact us if you require assistance with delivery of your order. 

How long will my order take to arrive?  

Our orders to the EU normally take around 7-10 days to arrive. 

Can I track my package? 

Yes, you should receive shipping details for your order to receive regular updates on delivery. 

Will I pay customs and taxes after I order? 

No, all orders are inclusive of any additional costs for customs and duties and are paid at checkout. 

What is your returns policy? 

All returns must be submitted within 14 days of receiving your order. We do not offer exchanges and sale items are not eligible for return. 

Eligible returned items can be refunded via the original payment method. 

Any items being returned must be returned in original condition, unworn, unwashed and not altered in any way or we may not proceed with the refund.

We recommend using a tracked return service. Once we approve and receive your order for return, the refund will be processed. PayPal payments the money is normally refunded straight away and card payments can take 5-10 days to appear back in your account once processed. 

You can submit a return request here.