How does the UK leaving the EU affect my shopping journey at Out The Purse?
There’s no need to worry – you can still place your orders and shop as normal at Out The Purse. All customs fees will be included as part of your order to make sure your delivery is as smooth as possible.
Will your prices increase?
We do our best to offer designer inspired clothing at the best prices including costs for delivery. All orders to the EU will include EU shipment fees as part of the order at checkout. You will see the cost of shipment fees when you checkout.
Will I need to wait longer for my delivery?
We have put special measures in place to make sure orders to the EU will be as quick and as smooth as possible. Please contact us if you require assistance with delivery of your order.
How long will my order take to arrive?
Our orders to the EU normally take around 7-10 days to arrive.
Can I track my package?
Yes, you should receive shipping details for your order to receive regular updates on delivery.
Will I pay customs and taxes after I order?
No, all orders are inclusive of any additional costs for customs and duties and are paid at checkout.
What is your returns policy?
All returns must be submitted within 14 days of receiving your order. We do not offer exchanges and sale items are not eligible for return.
Eligible returned items can be refunded via the original payment method.
Any items being returned must be returned in original condition, unworn, unwashed and not altered in any way or we may not proceed with the refund.
We recommend using a tracked return service. Once we approve and receive your order for return, the refund will be processed. PayPal payments the money is normally refunded straight away and card payments can take 5-10 days to appear back in your account once processed.
You can submit a return request here.